FAQs
Please make sure to read the store policies & FAQ below before placing an order!
Please make sure to read the store policies & FAQ below before placing an order! Have a question that is not addressed below? Please reach out to me via the Contact tab to the top, or you can email me at hello @ califlair . com!
Ordering
What is the store currency?
All prices at my store are in USD!
[UPDATED] Can I combine shipping for separately placed orders?
Yes! We are now able to combine orders that are placed separately.
All you have to do is leave a note at checkout in your second order: please combine my orders!
If your previous order(s) haven't shipped, our fulfillment team will consolidate your orders into a single package.
* It may take up to 4-6 weeks for your shipping difference refund to be processed, so we ask for your patience. Please feel free to reach out if it has been more than 6 weeks since your combined shipping order was placed & you haven't received your shipping refund.
Can I modify or cancel my order?
All sales are final. Orders are not eligible for modification, consolidation, cancellation, exchanges, or refunds.
Please place an order when you know for sure you want the merch!
Can I change my shipping address?
Please contact us right away with your order number, name, and corrected address.
If your order has already been processed & shipped, we are unable to change the address, refund your order, or reroute your package. However, if the package is returned to us, a secondary shipping charge will be invoiced for it to be sent to the correct address.
I forgot to add a discount code. Can you apply it to an existing order?
Sorry, we can't apply codes retroactively after the order has been placed!
Shipping
When will my order ship?
Typically, our fulfillment team takes ~1 week to ship out any in-stock orders.
However, for orders placed within a week of a store update, it may take up to 3 weeks (15 business days), as we receive a large amount of orders during that period.
If your order contains preorder items, it will ship when all items are ready. Your preorder schedule can be found in your order confirmation email, as part of the preorder product title.
Where can I track my order?
Once your order ships, you will receive an email with the tracking number.
Tracking previews provided directly through Shopify page may not be accurate, or display errors. This usually is an issue from Shopify end, and does not indicate any actual issues with shipping. Please check your tracking via local post office website for accurate updates. (USPS, Canada Post, Royal Mail, Singapore Post, etc)
Will there be customs fees / VATs on my order?
If you live outside the US, your local custom's office may charge additional fees and tariffs. We do not know what those fees will be, or if there will be any at all.
The customer is responsible for any customs fees incurred. If the customer chooses not to pay the fees, customs will return the package to our warehouse.
In this case, we issue a partial refund of the product cost after 20% restocking fee has been deducted. Please note that shipping fee will not be refunded, as it was already spent shipping the product.
Can you lower my customs declaration value so I can avoid international customs fees?
Califlair is not responsible for paying any customs fees, VAT taxes, or import duties for any orders. The recipient of the package is responsible for paying any charges incurred upon arrival. Califlair is not responsible for and will not reimburse any fees.
That said, we will not edit or mark any packages with false declarations as it is considered mail-fraud.
Troubleshooting
I received incorrect / flawed items!
I'm so sorry about the inconvenience! Please send an email to hello @ califlair . com with your name, order number, and a photo of the items you received within 7 days receiving your order and I’ll help address the issue right away.
Important note: If it has been longer than 7 days since the order arrived (counting from the delivered date on the tracking page), I cannot address any issues, I’m very sorry!
My order was returned to you! Can you send it again?
Mails usually get returned due to either insufficient / incorrect address, or when the receiver does not pick up the package from the post office for a long time.
In these cases, we can re-send the package to you, but you must pay for shipping again.
Please check the tracking page often to stay updated on the delivery status and avoid your order being sent back to us!
I tracked my package, but it's stuck in transit.
Please keep in mind that once any packages leave our hands, we cannot control the actions of the shipping personnel, and are not responsible for any damaged / lost packages.
With that said, if you have any issues, we are happy to work something out with you.
For US customers: We ask that you wait at least 4 weeks from the time of the last tracking update before contacting us. If it has not moved, please contact your local post office with your tracking number and information, via phone or in person visit. You may also request a USPS search query Please feel free to reach out to me and I will also do my best to investigate on our end / work something out with you.
Non-US customers: International packages are not considered potentially lost until at least 2.5 full months have gone by since the shipment date (75 days). Please reach out to your local post office directly for any information regarding your package. However, if it is considered lost, please contact us between 75-120 days, and we can work something out with you.
We cannot guarantee a solution if you contact us after 120 days.
My order was marked delivered, but I didn't receive it!
Once a package leaves our hands, I cannot control the actions of the shipping personnel, especially after the package has been marked as "delivered."
Califlair is unable to refund or replace any lost packages that are marked as delivered.
However, below are the steps you can take:
1. Wait a couple of days: USPS may sometimes prematurely label packages as "Delivered" when in actuality, they are still sitting at the post office or mail truck waiting to be delivered the next business day.
2. Contact your local post office to help you locate your Delivered package: please reach out to them via phone or in-person with your tracking number and relevant information. USPS staff can pull the GPS coordinates for where your package had been scanned delivered.
3. Ask neighbors if they incorrectly received your mail.
4. If you live with others, ask if they may have brought in your package or received it in your stead.
5. Check all areas of your property.
If you are still unable to locate your package and believe that it was lost or stolen after its delivery, please file a missing mail search request directly with USPS: https://www.usps.com/help/missing-mail.htm
Please contact us via email if you are in need of specific shipment details to aid in a mail search request.
I want to update my account email address.
Please email us at hello@califlair.com to change your account email. Please be sure to email us from either your old or new email address and provide us the following details:
1) old email address -> new email address
2) Name & Address must match the information in the old account to confirm your identity!