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Please thoroughly read POLICIES & FAQ before placing an order

want to receive monthly exclusive rewards

JOIN the Califlair Pin Club!

See past pinclub pins

FAQ - HOW IT WORKS

Our pinclub is a membership based product that will charge you monthly. Similar to a preorder, you subscribe to Califlair Pinclub to ensure your spot for the month's exclusive pins at a special discount! Past pinclub pins are available, but their prices are standard.

Unlike our patreon pinclub model, we are separating our pinclub membership cost from shipping cost.

Yes! But please note that shipping price will vary based on your region.

You will be charged upfront when you first join. Your monthly subscription will then automatically renew monthly on the same day until your membership is deleted.

If this is your FIRST PURCHASE of the membership, please be aware of what you are choosing. You can only change tiers starting the following month, before your next charge.

Califlair Pinclub operates on a monthly payment system. For example, if you joined on January 19th, you would be charged on February 19! You may reschedule your charge date anywhere between 1-20 when you click [Subscriptions] in your account page.

*If your charge date is OUTSIDE of enrollment, you will not receive rewards or refunds!

If this is your FIRST PURCHASE of the membership, you cannot change your membership once your order is confirmed. We ask that you carefully consider your decision before purchasing your membership.

You may only change your tier for the next month before your next charge date!

If you are an existing subscriber and would like to upgrade/downgrade tiers, please follow the following steps:

1) Login to My Account on our store. Click Subscriptions, in the leftside bar. Click on your Active Subscription

or accessed via the link in each subscription email.

2) in the ITEMS section, please click EDIT

3) ADD ITEM and add your desired tier.

* If you are Lunar member upgrading to Solar or Star, please add your shipping address first!

4) REMOVE your old tier.

5) Click SAVE

If you are charged for two tiers because you have not cancelled the other, please reach out to us immediately for troubleshooting before the 20th. We cannot do anything for you past that date, if you end up receiving the rewards from two tiers.

If you're not interested in the month's design, but would still like to be enrolled automatically for the month afterwards, you can skip your month's membership before your next charge.

1) Login to My Account on our store. Click Subscriptions, in the leftside bar. Click on your Active Subscription

or accessed via the link in each subscription email.

2) Click on Skip Payment for the upcoming months(s) you wish to skip.

You may unskip any time you wish, before the charge date.

If there is a month that we're unable to do a timely pin reveal, we will send an email to current subscribers with the option to reschedule their payment.

1) Login to My Account on our store. Click Subscriptions, in the leftside bar. Click on your Active Subscription

or accessed via the link in each subscription email.

2) Under BILLING SCHEDULE Click on RESCHEDULE

3) Please reschedule it to a later date between 1-20.

* members who change the charge date outside of the 1st-20th, will not receive any rewards or refunds.

4) Please note that subsequent months can take some time to readjust to your newly chosen charge date.

1) Login to My Account on our store. Click Subscriptions, in the leftside bar. Click on your Active Subscription

or accessed via the link in each subscription email.

2) Pause/ Cancel button.

Pausing a membership saves your previously added information. You can resume your membership anytime. Please note that the system will pause your subscription indefinitely until you reactive it.

If you no longer wish to be part of the club, please be sure to cancel your membership.

Cancelling your membership deletes your information. So if you wish to rejoin, you must do so within open enrollment.

Refunds or cancellations will not be issued for ANY reason.

You are solely responsible for managing, pausing, canceling, and/or renewing your monthly membership. Califlair is not liable for charges taken if you forget to cancel/pause your membership.

If you need to cancel your membership, make sure that it is canceled before your unique charge date.

You will receive an email alerting you that your card has been declined on the day of your membership renewal.

It is your responsibility to find another method of payment during the open enrollment period (1st-20th). Please note that any payment made after the 20th will slip through the system.

If your charge goes through after the 20th, it is your responsibility for rescheduling your subsequent charge dates and emailing us for troubleshooting.

If you miss the month's payment, you will not receive that month's rewards. Please wait until next month.

Although we are a pinclub, you can join our $4 Lunar tier, which will give you access to the Secret Shop & mobile wallpaper rewards.

FAQ - perks & rewards

We begin processing rewards from 25-31st of each month.

For US members, you may reasonably expect your rewards to reach you by the middle of the next month. For international members, delivery times may vary by destination.

We place all past pinclub designs in the Secret Store, but listed with standard pin prices. We also will list early product drops & restocks, giving you first chance before it drops in the public store.

Subscribe to be a member to receive member-exclusive emails to what items will be dropping in the store.

Please go to my main store ( califlair.com )
1. Hover your mouse over the top Navigation Menu: PINCLUB
2. A dropdown menu for Secret Store should appear!  

Alternatively, you can access it through this direct link:

Access is only available from the 22nd 5PM PDT - 23rd 11:59 PDT. Please come back later when you receive an email containing the password & digital rewards.

You will receive an email newsletter on the 21st with the secret store password & digital rewards. Please note that it does not work right away and will work once the store opens.

Of course!

If you are a member and received the email, you can purchase items from the main store & secret store together in one order, while using the 10% discount code.

While you may use the 10% discount code on secret store OR main store items, the code is only active during secret store period.

Please purchase your items during this time.

Sorry! Our monthly 10% discount code do not roll over to the next month, and are not active after the secret store period ends!

Please use the code for that month's secret store period, as you cannot save it for future use.

Sorry! Coupons cannot be stacked in this way. Please choose one when you check out, up to your discretion.

NOTE: you may use rewards coupons outside of the secret store period!

You do! Let's say you spent $100 before shipping, and applied a redeemed $10 coupon OR a monthly 10% off code.

Your will receive bunpoints on the total of $90, before shipping.


Please note that Califlair rewards coupon cannot be combined with monthly 10% discount code, but it can be used at any time. Up to you!

Monthly wallpapers will be linked in the emailed newsletter containing your digital rewards.

Please be sure to download it before the month ends! There are no exceptions if you've missed the download period.

Unfortunately, no.

Due to our new logistics, we no longer offer combined shipping with pinmails for our Star & Solar members. Star & Solar members will receive their monthly pinclub separately from their secret/main store orders.

Instead, we offer Star & Solar members a 10% off code in which they can use to purchase products in the main & secret store.

The discount code can ONLY be used during the Secret Store period of 22-23, and can be used ONCE.

We ask that members not share the monthly password or discount code with anyone else, as it is not fair to paying members!

Please be sure to thoroughly read the Store Policies & FAQ before placing an order or sending us a question about shipping status!

Please allow 2-3 weeks for your package to ship, as we receive a large volume of orders during that time.  

Troubleshooting

Please reach out to us via hello@califlair.com to troubleshoot. For us to better assist you, we ask you to give us applicable information, such as your full name, email associated to the membership, tier, month subscribed, etc.

Any photos/screenshots to show your issues are also appreciated!

*either mismatched rewards or a different month entirely.

Please reach out to us via hello@califlair.com to troubleshoot. For us to better assist you, we ask you to give us applicable information, such as your full name, email associated to the membership, tier, month subscribed, etc, so that we can cross check our records!

Any photos/screenshots to show your issues are also appreciated!

Members are responsible for keeping their address up to date, as we will fulfill accordingly to the information you provide!

If your membership had charged to an outdated address, please email us at hello@califlair.com before the 25th so we can amend your order before it is fulfilled.

If your address was outdated/incorrect and we ended up shipped pinmails to the wrong address, Califlair cannot refund for your subscription, resend pinmails, or reimburse you in any way.

Please use the tracking number provided to you to reach out to your local postal service first to investigate the whereabouts of your package.

Unfortunately, we are unable to refund or replace any lost packages that are marked as delivered. :( Once a package leaves our hands, I cannot control the actions of the shipping personnel, especially after the package has been marked as "delivered."

However, we are happy to assist you by providing specific shipment details to aid in a mail search request. 

Please read our store policies for a more guided approach on how to resolve this issue.

Although we strive to quality check our pins, we do ship hundreds of pins every month, and sometimes a seconds grade can slip past us!

If you believe you were sent a seconds grade pin please reach out to us with your full name, membership email, and photos of your defective pin with the issue, so that we may come up with a resolution.

Please note that we cannot address any issues 5 days past the date of delivery, so please check your pins upon receiving it.